Privacy Policy

1. About Skysecure

Skysecure AI Systems FZCO ("Skysecure", "we", "our" or "us") is a company established in Dubai, United Arab Emirates.

Skysecure provides artificial intelligence, cybersecurity, cloud, technology consulting, engineering and managed services to organisations across the United Arab Emirates, the Gulf Cooperation Council region and other international markets.

For the purposes of applicable data protection legislation, Skysecure may act as a controller of personal data collected through this website and our business activities.

This Privacy Policy should be read together with our Terms of Service and Cookie Policy.

2. Applicable Data Protection Framework

We process personal data in accordance with applicable laws and regulations in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data and other applicable UAE data protection, cybersecurity and electronic transaction requirements.

Where our activities are subject to additional local data protection requirements in another jurisdiction, we will comply with those requirements where applicable.

3. Information We Collect

Depending on how you interact with Skysecure, we may collect the following categories of information.

Information you provide to us

This may include:

• Name
• Business email address
• Telephone or mobile number
• Company name
• Job title and department
• Country or location
• Information submitted through contact, enquiry or demonstration request forms
• Information provided when registering for an event, webinar or consultation
• Business correspondence and communications with Skysecure
• Recruitment or employment-related information when applying for a position
• Billing, contractual or commercial information where you become a customer
• Any other information you voluntarily provide to us

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Approximate geographic region
• Referral source
• Pages viewed
• Time and duration of visits
• Website navigation and interaction information
• Cookie and device identifiers
• Website performance and diagnostic information

We may collect this information using cookies, analytics tools and similar technologies as described in our Cookie Policy.

4. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and requests
• Provide consultations, demonstrations or proposals
• Deliver our products and services
• Manage customer and partner relationships
• Communicate regarding projects, contracts and services
• Provide technical and customer support
• Improve our website, solutions and customer experience
• Develop and improve our artificial intelligence, cybersecurity and technology offerings
• Conduct business analytics and reporting
• Protect our systems, customers and users against fraud, security threats and misuse
• Manage recruitment and employment applications
• Comply with legal and regulatory requirements
• Establish, exercise or defend legal claims
• Send relevant business communications, updates or marketing information where permitted by applicable law

We will not use personal information for purposes materially incompatible with the purposes for which it was collected unless permitted by applicable law or with your consent where required.

5. Legal Basis for Processing

Depending on the circumstances, we may process personal information where:

• You have provided consent
• Processing is necessary to respond to your request or enter into or perform a contract
• Processing is necessary to comply with applicable legal obligations
• Processing is necessary to protect our legitimate business interests, provided such interests do not override your rights
• Processing is necessary for the establishment, exercise or defence of legal claims
• Another lawful basis permitted under applicable UAE law applies

Where processing is based on consent, you may withdraw that consent subject to applicable legal requirements.

6. Artificial Intelligence Solutions

Skysecure develops and delivers artificial intelligence solutions and AI-enabled business services.

Personal information submitted through the public Skysecure website is not automatically used to train customer-specific artificial intelligence models unless specifically stated and an appropriate legal and contractual basis exists.

Where Skysecure processes customer information while implementing or operating an artificial intelligence solution, the processing will be governed by the applicable customer agreement, statement of work, data processing agreement and agreed security requirements.

Where possible, customer data used in AI solutions will be subject to appropriate controls including access restrictions, data minimisation, security controls and purpose limitation.

7. Sharing of Personal Information

We may share personal information with authorised third parties where reasonably necessary, including:

• Skysecure group companies and affiliated entities
• Technology and cloud service providers
• Website hosting providers
• Analytics providers
• Customer relationship management platforms
• Communications and collaboration providers
• Payment and financial service providers
• Professional advisers including auditors, accountants and legal advisers
• Government, regulatory or law-enforcement authorities where required by law
• Business partners where required to deliver a service requested by you

Service providers receiving personal information are expected to process such information only for authorised purposes and subject to appropriate confidentiality and security requirements.

Skysecure does not sell personal information to third parties.

8. International and Cross-Border Data Transfers

Skysecure operates internationally and works with affiliated companies, technology providers and delivery teams located in different countries.

Accordingly, personal information may be processed or accessed outside the United Arab Emirates, including by authorised Skysecure group entities and service providers.

Where personal data is transferred outside the UAE, Skysecure will take appropriate measures required under applicable UAE data protection law to protect such information.

Such measures may include contractual safeguards, security controls, access restrictions and other legally recognised transfer mechanisms.

9. Data Security

Skysecure applies reasonable technical and organisational measures designed to protect personal information from:

• Unauthorised access
• Accidental loss
• Improper disclosure
• Alteration
• Destruction
• Misuse

Security controls may include encryption, identity and access controls, monitoring, logging, vulnerability management, security policies and employee confidentiality obligations.

However, no internet transmission or information system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for:

• The purpose for which it was collected
• Providing requested services
• Maintaining customer or business relationships
• Complying with contractual obligations
• Meeting legal, regulatory, accounting or tax requirements
• Resolving disputes
• Establishing or defending legal claims

Information that is no longer required will be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

11. Your Rights

Subject to applicable UAE law and any legally permitted limitations, you may have rights relating to your personal information, including the right to:

• Request information about how your personal data is processed
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Request restriction or cessation of certain processing
• Object to certain processing
• Request transfer of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise concerns regarding the processing of your personal information

To exercise any applicable rights, please contact us using the details below.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

Where permitted by applicable law, we may send business communications concerning Skysecure products, solutions, services, events and industry information.

You may opt out of marketing communications at any time using the unsubscribe mechanism contained in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending necessary transactional, contractual, support or service-related communications.

13. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the website, understand how it is used and improve user experience.

Some technologies may also be used for analytics and marketing purposes, subject to your preferences and applicable requirements.

Please refer to our Cookie Policy for additional information.

14. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

Skysecure is not responsible for the content, security or privacy practices of third-party websites. We recommend reviewing the privacy policies of any third-party website before providing personal information.

15. Children's Privacy

Skysecure's website and services are primarily intended for businesses and professional users and are not intended for children.

We do not knowingly seek to collect personal information from children through our corporate website.

16. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, services or legal requirements.

The latest version will be published on our website together with the updated effective date.

17. Contact Us

For questions regarding this Privacy Policy, the processing of your personal information or your privacy rights, please contact:

Privacy-related requests may also be submitted through the Contact Us section of the Skysecure website.